contact

us

General Enquiries

Phone: 03 389 4535

International: +64 3 389 4535

Email: info@libertypet.co.nz

Janelle Rees, Managing Director

Mobile: 021 230 9195

Email: janelle@libertypet.co.nz

Have Questions?

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Shipping Charges


For a limited time we are offering FREE shipping on all prepaid orders over $100. Offer expires 30th April 2019.




Terms & Conditions


Purchasing products from Liberty ("we", "us", "our") or using this website, the purchaser (the "customer", "you", "your"), agrees to the following terms and conditions (the "Terms"). Our website Terms and Conditions as outlined below are in addition to our Terms of Trade which are accepted as an agreement on receipt of your application to open a wholesale account with Liberty. A copy of our Terms of Trade are supplied with our Wholesale Account Application form or on request by email. Consumer Protection and other Legislation Where the provisions of the Consumer Guarantees Act 1993 or any mandatory legislation in your jurisdiction that cannot legally be excluded applies, these terms will be read subject to the application of that legislation, and in the case of any conflict, the provisions of that legislation will apply. Wholesale Customers To the extent permitted by law, business customers agree that where products are purchased for the purpose of a business that the Consumer Guarantees Act or equivalent consumer protection legislation does not apply. The minimum opening wholesale order requirement is $100 (excluding GST). Any opening orders that are received and accepted under this minimum value requirement may be subject to a small order processing fee of $20 +GST. All prices exclude shipping. Payment All sales are final and account payments are strictly prepaid, or by arrangement, 20th of the month following invoice. Payment for the first order may be required prior to dispatch of that initial order, thereafter payment is to be made on or before the 20th day of the following month. If the customer fails to pay in full on due date Liberty reserves the right to charge the customer 5% interest calculated monthly or part thereof from the due date. In addition to this, any or all discounts that may have been applied to an invoice at the time goods were supplied may at the discretion of Liberty be void if the invoice is not paid in full on or before the due date. In this instance the invoice will be reissued minus any or all discounts that were previously applied and the full item price will then be payable. The customer shall be liable for all costs of collection and legal fees incurred in recovering amounts payable to Liberty. Refunds Liberty will comply with its obligations under the Consumer Guarantees Act or any other applicable consumer protection legislation that cannot be excluded. Subject to any such applicable laws, All sales are final. Liberty does not accept returns, refunds or replacement products or services. Defective item(s) will only be replaced when Liberty has been notified within 5 days of the delivery. Defective item(s) must be returned to Liberty for evaluation. If the defective item(s) are out of stock Liberty will only issue a credit note on the customer’s account. Any decision to replace defective item(s) is at the sole discretion of Liberty. Liberty accepts no liability or returns on pet toys sold to retail customers that are intended for playing, chewing, tugging and fetching. It is the customer’s responsibility to ensure the toys are used in accordance with the manufacturer’s instructions and that they are appropriate for the animal’s size and strength. On Sale Or Discounted Items There are strictly no returns or exchanges on clearance or sale items. Limitation of Liability The Customer shall indemnify Liberty against any loss of or damage to property or for data or software which is lost, corrupted, deleted or altered due to the act or omission of the customer. Liberty shall not be liable to the Customer for any incidental, indirect, special or consequential damages arising out of or in connection with the purchase, use or performance of products or services from Liberty, even if Liberty has been advised of their possibility. In no case shall Liberty’s maximum liability exceed the cost of the relevant original order. Addressing If a product is found to be mis-addressed by Liberty then Liberty shall be responsible for the re-delivery, replacement or refunding of the product. If the Customer is found to have given an incorrect or insufficient address, then Liberty will not refund or resend the product and all responsibility for correcting delivery will be borne by the Customer. Orders can only be shipped to physical addresses, no PO Box deliveries. Prices, Payment and Title Liberty retains title in the products purchased until Liberty receives payment in full. Before orders are accepted from you and placed on back-order, we may require full or part payment upfront, this is at the discretion of Liberty. Security Liberty uses reasonable endeavours to ensure this website, and any transactions conducted on it, are secure. However you acknowledge that the security of information and payments transmitted via the Internet can never be entirely secure or error free. Liberty will not be liable for any damages suffered due to failure, delay, interception or manipulation of electronic communications by third parties on any computer programmes (e.g. those used for transmission of viruses). Special Offers Special deals and offers on this site are only valid for so long as they are displayed, unless expressly stated otherwise. Pricing Errors Although we do our best to ensure prices stated on this website are accurate, errors do occur from time to time. Where a pricing error occurs (subject to applicable law that cannot be excluded), we will not be bound by the incorrect pricing stated, and reserve the right to cancel your purchase. Cancelling Orders Liberty reserves the right to cancel orders for any reason or to cancel the purchase agreement after order confirmation, including (without limitation) where Liberty believes the order to be fraudulent or constitute a mis-use of a promotional or marketing activity or where an error has occurred including but not limited to errors relating to pricing. If we do cancel your order or purchase agreement, we accept no liability for any resulting damages or costs suffered by you, however we will refund the purchase price to you (where it has already been paid). Customs & Duties For any orders shipped outside of New Zealand the customer is the importer of record and will be responsible for all customs import duties and sales tax charges. These charges vary in each country and are outside of Liberty’s control. Contact your local customs office for more information on what import duties or sales taxes may be imposed. GST For New Zealand delivery addresses, all wholesale prices are New Zealand GST exclusive unless otherwise stated. If your order ships to a delivery address outside New Zealand, no New Zealand GST will be charged. Site Access Liberty hereby grants you permission to access, view and download the content appearing on this site. You agree not to use any device, method or software to interfere with the proper functioning of this site. Without the express written permission of Liberty, you may not use any device, method or software including, but not limited to: spiders, robots, avatars, agents, data mining, gathering or extraction tools and attempts to probe, scan or test or breach security and authentication measures. Copyright & Trademarks You agree that the content you access, view or download on this site remains the property of Liberty or its Licensors as defined by New Zealand and International Intellectual Property Laws, including but not limited to Copyright and Trademark laws. You agree not to modify or alter such content in any way, or make it available to any third parties. Stock Availability In order to provide the greatest range of products, you understand that Liberty does not stock all products listed on this site in a single warehouse. All items sold via the Liberty website are subject to availability and Liberty reserves the right not to accept or cancel any order for products that are out of stock. At times goods delivered may differ slightly to the product images presented on this site. Out of stock items are not placed on backorder unless otherwise agreed by Liberty. In the event that an item(s) is placed on backorder you accept that it can take up to eight (8) weeks on back-order to land products in the country. Once an order has been received from you and the products are on back-order, you accept that your order cannot be cancelled and full payment is required. Delivery Liberty dispatch orders Monday-Friday. Orders are not dispatched on weekends or public holidays. All consignments are shipped by tracked courier and a signature is required on delivery. Once an order is dispatched, estimated delivery is 2-3 working days (4-6 working days for ‘rural address’ deliveries). We cannot send orders to a PO Box. All sales are final. Liberty does not accept returns or exchanges. All Goods are quality control checked before being shipped to the customer. On delivery of the Goods, the customer shall check the quantity, quality and description of the Goods delivered against the description on the delivery slip(s) and the customer’s own order records, and shall notify Liberty ofany alleged deficiency or irregularity in quantity, quality or description within 5 days from the date of delivery. Should such notice not be given within that time, the Goods actually delivered shall be deemed to be in accordance with the delivery slip(s) and the customer’s own order records, and the customer shall not thereafter be entitled to make any claim ortake any action in relation to any alleged deficiency in the quantity,quality and description of the Goods delivered and the customer shall not be entitled to claim that the Goods delivered were not those ordered bythe customer. Linked Sites This site may contain links to other websites operated by third parties. Liberty is not liable for those sites or any content or information such sites contain. Communications By submitting your details or creating an account with Liberty you consent to receiving electronic communications from Liberty. These communications may include: account status updates, order status updates, promotional and marketing materials, and other information relating to the service. Your personal details will not be made available to any third party. For more information please see our Privacy Policy. Disclaimer Liberty would like to welcome you to this website, we have worked hard to make it as user-friendly and informative as possible. When viewing the pages of this website, you acknowledge that you have read and accepted the following disclaimer. The information on this website is provided "as is" and for general information only. Liberty has provided this information for the benefit of users in good faith and with reasonable care. However, errors and omissions in this website and the information on it may occur from time to time and Liberty does not guarantee that the website will always operate or be error free. Accordingly, to the maximum extent permitted by law, Liberty does not accept any liability for the use of or inability to use this site, or for any loss or damage which may directly or indirectly result from any opinion, information, advice, representation or omission contained on this web site. Privacy Policy Liberty is committed to: Ensuring the privacy of your information; and holding all personal information collected by us in accordance with the requirements of the Privacy Act 1993 and any other applicable privacy legislation. Personal information submitted on this website ("Site") (e.g. where you make a purchase) and any information automatically retrieved during visits to this Site. By visiting the Site, you consent to us collecting such information and using it, in accordance with this Privacy Policy. Liberty may modify, alter or otherwise change this Privacy Policy from time to time, with or without notice to you. All such changes will be effective immediately upon the updating of the page on this Site at which the Privacy Policy is contained. You agree to check the Privacy Policy and be bound by the Privacy Policy that is in effect at the time at which you access this Site. If you have any further questions relating to the Terms and Conditions, Terms of Trade or Privacy Policy, please contact Janelle Rees on 0212309195 or email janelle@libertypet.co.nz





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